215.1 Public Complaints

Code No. 215.1

PUBLIC COMPLAINTS

The board recognizes situations may arise in the operation of the school district which are of concern to parents and other members of the school district community.

The board firmly believes concerns should be resolved at the lowest organizational level by those individuals closest to the concern. Whenever a complaint or concern is brought to the attention of the board it will be referred to the administration to be resolved. Prior to board action however, the following should be completed:

Matters should first be addressed to the teacher or employee.
Unsettled matters from (a) above or problems and questions about individual attendance centers should be addressed to the employee's building principal.
Unsettled matters from (b) above or problems and questions concerning the school district should be directed to the superintendent.
If a matter cannot be settled satisfactorily by the superintendent, it may then be brought to the board for consideration. To bring a concern, the individual shall notify the board president or board secretary in writing, who may bring it to the attention of the entire board.

It is within the discretion of the board to address complaints from the members of the school district community, and the board will only consider whether to address complaints if they are in writing, signed, and the complainant has complied with this policy. The board is not obligated to address a complaint and may defer to the decision of the superintendent. If the board elects not to address a complaint, the decision of the superintendent shall be final. If the board does elect to address a complaint, its decision shall be final.

Parents, guardians and community members of the district who have concerns about the district or the board may refer to the student handbook for additional guidance from the Iowa Department of Education.

Legal Reference:

Iowa Code § 279.8

Approved 9-13-93 Reviewed 4-18-2022 Revised 7-19-2021

215.1E1

Code No 215.E1

Riverside Community School District

General Complaint by a Citizen

Complainant Name:__________________ Signature: ________________________

Complainant Address:_________________________________________________________

Home Telephone:____________________ Work Telephone:____________________

Today's Date:______________________ Date Situation Occurred:___________

In the space provided describe the situation in question:____________________

_____________________________________________________________________________

What solution do you seek?___________________________________________________

_____________________________________________________________________________

Response by 1st district employee to handle situation:_______________________

_____________________________________________________________________________

Employee Signature:____________________________

Date: _________________________________________

If not resolved earlier, Supervisor/Principal Comments:______________________

_____________________________________________________________________________

Supervisor/Principal Signature:______________________________________________

Date:__________________________________________

If not resolved earlier, Superintendent's Comments:__________________________

_____________________________________________________________________________

Superintendent’s Signature:________________________________

Date:__________________________________________

Reviewed: 4-18-2022

215.1E1 Public Complaint Form

Code No 215.E

Riverside Community School District

Public Complaint Form